Healthcare’s New Workforce: Humans + AI Agents + Voice Agents
Redesigning work, not just automating tasks
Date/Time
Wednesday, 28 October 2026
10:00 – 11:00 AM ET
The Future of Healthcare Work Is Collaborative
Healthcare organizations are entering a new era, one in which clinicians, operational teams, AI agents, and voice agents work together.
The opportunity goes far beyond automating individual tasks. AI can help redesign how work moves across the organization: coordinating complex workflows, supporting clinical and administrative teams, engaging patients, and enabling employees to focus on decisions and interactions that require human judgment and empathy.
Join Rohit Mahajan and Ritu M. Uberoy, the Co-hosts of The Big Unlock Podcast as they discuss about how healthcare leaders can build a workforce model that combines human expertise with intelligent digital capabilities.
From Task Automation to Workforce Transformation
Bolt-on AI rarely delivers meaningful ROI. Before implementing AI into existing workflows, organizations must redesign how work gets done, removing bottlenecks, redefining roles, and enabling people and AI agents to work together effectively.
A thoughtfully designed human-and-AI workforce can:
- Reduce administrative burden
- Improve patient access and responsiveness
- Coordinate work across fragmented systems
- Support faster and more consistent decision-making
- Expand organizational capacity without compromising quality
- Allow clinicians and staff to spend more time on high-value human interactions
This webinar will examine what it takes to make that transition responsibly and effectively.
What We’ll Explore
- How AI agents and voice agents are changing healthcare workflows
- Where human expertise remains essential—and where AI can provide support
- High-value opportunities across clinical, administrative, and patient-facing operations
- How agentic AI can coordinate work across systems, teams, and communication channels
- The role of voice agents in patient access, outreach, scheduling, navigation, and support
- How to redesign roles and workflows instead of simply adding another technology
- Governance, safety, accountability, and human oversight
Practical steps for moving from isolated pilots to enterprise adoption
Who Should Attend?
This webinar is designed for:
- Healthcare CEOs, CIOs, CTOs, CMIOs and Chief Digital Officers
- Clinical, nursing and operational leaders
- Patient access and contact center executives
- Digital transformation and innovation teams
- AI, data and analytics leaders
- Workforce strategy and human resources executives
- Governance, compliance, privacy and risk leaders
Our previous webinars had attendees from these companies (and more):
Speakers
Rohit Mahajan
Co-host of The Big Unlock Podcast, author of the book Quantum Care, and co-author of the book Generative AI
Rohit Mahajan is an entrepreneur, technology executive, author, and host of The Big Unlock podcast. He works with healthcare and enterprise leaders to advance AI strategy, agentic AI, data modernization, and digital transformation.
Ritu M. Uberoy
Co-host of The Big Unlock Podcast and co-author of the book Generative AI
Ritu M. Uberoy brings a healthcare-focused perspective to the responsible adoption of AI and emerging technologies. Her work explores how organizations can translate innovation into meaningful improvements in workforce effectiveness, patient experience, and care delivery.
