Gaurav Mhetre

ElevenLabs Introduces Advanced Features for Building Voice Agents

Rohit Mahajan

ElevenLabs a pioneer in “text to speech” technology and Generative AI has announced a significant advancement in conversational AI technology with the introduction of a new multimodal system for AI “voice agents.” According to a company press releases, this cutting-edge development enables AI voice agents to process both voice and text inputs concurrently, enhancing the fluidity and effectiveness of user interactions.

“By enabling agents to process both text and voice, we empower users to choose the input method best suited to the information they need to convey. This hybrid approach allows for smoother, more robust conversations. Users can speak naturally and then, when precision is paramount or typing is more convenient, seamlessly switch to text input within the same interaction,” the release said.

The press release went on to explain the advantages of “multimodal interaction,” which include: 

  • Increased Interaction Accuracy: Users can enter complex information via text, reducing transcription errors.
  • Enhanced User Experience: The flexibility of input methods makes interactions feel more natural and less restrictive.
  • Improved Task Completion Rates: Minimizes errors and user frustration, leading to more successful outcomes.
  • Natural Conversational Flow: Allows for smooth transitions between input types, mirroring human interaction patterns.

Finally, concluding, “We believe that text+voice multimodality will significantly enhance the capabilities and user experience of Conversational AI. We look forward to seeing how our users leverage this powerful new feature.”

How BigRio Promotes Innovation in Agentic AI Development

At BigRio, we share the vision of innovators like ElevenLabs in the transformative power of voice agents. In fact, we now offer Voice Agent Development and Implementation as one of our core services. Like these other trend-setters we recognize how voice technology is reshaping healthcare and other industries by enabling faster, more natural interactions between customers and the organizations they patronize. At BigRio, we develop advanced, AI-powered voice agents that help any type of company boost efficiency, improve accessibility, and deliver more personalized customer experiences—while staying fully compliant with privacy concerns and regulatory standards.

Whether you’re looking to automate scheduling, improve call center responsiveness, or support remote monitoring, BigRio can help you implement a voice strategy that drives better outcomes.

We also continue to offer online Gen AI Workshops and Webinars that are now focused on Agentic AI and the impact of Voice Agents. Please join us for our next informative Webinar: Agentic AI and Voice Agents in Healthcare and Pharma to be held on June 25. Click here to register.

You can read much more about how AI is redefining healthcare delivery and drug discovery in my first book, Quantum Care: A Deep Dive into AI for Health Delivery and Research. It’s a comprehensive look at how AI and machine learning are being used to improve healthcare delivery at every touchpoint. My soon-to-be-released second book will focus on GAI and the impact of Agentic AI on healthcare.

Rohit Mahajan is a Managing Partner with BigRio. He has particular expertise in the development and design of innovative solutions for clients in Healthcare, Financial Services, Retail, Automotive, Manufacturing, and other industry segments.

BigRio is a technology consulting firm empowering data to drive innovation and advanced AI. We specialize in cutting-edge Big Data, Machine Learning, and Custom Software strategy, analysis, architecture, and implementation solutions. If you would like to benefit from our expertise in these areas or if you have further questions on the content of this article, please do not hesitate to contact us.