Claims Scoring System
AI powered Provider and Payer Billing Solution
In the last four years, providers saw a 23 percent increase in claim denials and the rate is increasing. Organizations have been trying to reduce claim denials by training staff on coding and billing processes, educating patients about medical costs, and investing in software that automates coding and insurance verification.
However, are we utilizing AI to yield the best results?
We can use AI technology with deep learning to predict denials before transmitting a claim.
Employers, government agencies and insurance companies provide patients with health insurance coverage needed to receive necessary health care services. Individuals can also purchase their own insuarnce coverage. The provider or the patient submits a medical claim to a payer to receive reimbursement for the services rendered to the patients. This claim has information about that incident otherwise known as an encounter which can beat a physician’s office, out patient facility, or an inpatient setting.
The medical claims data set from providing these services can be used to generate helpful insights about the usage of services, the frequency of such services, and what is paid, denied, or rejected.
Getting paid on time for submitted claims is critical for medical providers and is also critical for an efficient revenue cycle management(RCM)process. Proper revenue cycle management ensures that billing errors are reduced so that reimbursements from insurance companies are maximized.The issue becomes more critical for Medicare and Medicaid claims given there imbursement rates.
RCM is a complex process. Claims can be denied for a variety reasons including lack of pre authorization, improper coding, improper documentation and lack of insurance coverage. How does a provider know for sure before submitting a claim that it will be paid? Are they willing to wait up to 30 days to find out if their claim is denied or rejected?
There is of course the critical issue of cashflow. For example, a claim that is submitted and gets denied or rejected can take up to 30 days to come back to the billing department. Once rebilled, it can take another 30 days to get paid. Hypothetically, if the total value of resubmitted claims is $300M and the rejection rate is 15 %rate(on $2B in revenue), the impact on cashflow is $7,500,000. That amount can be saved if the billing department gets an advance warning of the likelihood that the claim will be denied or rejected by the payer. In addition, the provider saves on administrative costs associated with there submission of claims.
In order to create a credible reputation and maintain goodwill in a difficult environment among providers, regulators and patients it is incumbent upon payers to pay claims in an expeditious manner. Additionally, payers constantly strive to reduce costs by avoiding the need to repeatedly rework claims.
A health plan that has 500,000 members, with 6,000,000 claims a year, an average of $250 an out patient/physician claim, with a 70% reimbursement rate and a 2% rejection rate would have $21,000,000 in rejected claims. On average, the costs to rework and manually intervene to resolve these claims would far out weigh interest earned from holding the amounts in reserves.
BigRio’s Claims Scoring System solution has been tested using CMS’s claims synthetic data. We used professional claims over a three-year time window to build the model and we were able to accurately predict approximately 95% of denials and rejections. In essence, the Deep Learning based model is highly accurate in predicting claims that will be denied or rejected even before those have been adjudicated.
Health Plans then have the option to utilize this information to reach out to the providers and prevent member abrasion.