“Amy” The Mammogram AI Voice Agent
Preventive Care Outreach That Drives Kept Visits, Completed Screenings, and Real ROI
Built for Real Healthcare Constraints
Healthcare organizations are under mounting pressure: missed appointments, low preventive screening adherence, overwhelmed front desks, and rising cost per visit. Many AI solutions promise transformation but demand long implementation cycles, deep integrations, or disruptive workflow changes.
Amy, BigRio’s Mammogram AI Voice Agent, was built differently.
She is production-ready from day one — designed to operate safely alongside existing systems, prove value quickly, and scale incrementally as organizations mature their digital front door.
Integration is optional at launch. Health systems can deploy Amy rapidly to demonstrate measurable operational and clinical impact, while maintaining a clear path to deeper EHR, scheduling, portal, and telehealth integrations over time.
What Amy Does
Amy is an outbound, patient-facing AI voice agent purpose-built to increase mammogram completion and preventive care adherence.
She supports high-impact workflows including:
- Mammogram referral outreach and scheduling coordination
- Reactivation of patients not seen in 12+ months
- Appointment confirmation and visit readiness
- Patient preference capture (time, location, provider)
- Patient portal (MyChart) education and activation
- Telehealth readiness and video visit onboarding
- Experience recovery and provider re-matching when dissatisfaction is expressed
Amy conducts natural, empathetic phone conversations and adapts in real time based on patient tone, intent, and engagement level — sounding like trusted clinic staff, not a bot.
Core Use Case: Mammogram Outreach & Preventive Care Follow-Up
Amy is optimized to identify patients due for mammograms, engage them proactively, and help convert intent into completed screenings.
Eligibility Criteria
- Patients not seen in 13+ months
- Patients overdue for preventive screenings (including mammograms)
- Patients with upcoming or lapsed appointments
- Patients with inactive or pending portal enrollment
What Happens During Each Call
Amy can:
- Confirm patient identity and purpose of outreach
- Identify preventive screening gaps (e.g., mammograms)
- Explain the importance of screening in clear, patient-friendly language
- Offer referral coordination prior to the visit
- Capture preferred appointment day, time, and location
- Support telehealth education when relevant
- Assist with MyChart activation and follow-up consent
This helps close care gaps, improve screening rates, and reduce manual staff burden.
Patient Portal (MyChart) Logic — Pilot-Ready and Measurable
Amy includes controlled logic to increase portal adoption while enabling measurable ROI experiments.
- If portal activation is pending, Amy explains MyChart benefits in plain language
- If the patient agrees, she captures consent for a follow-up activation link
- Patients are informed when and how the link will be sent and when it expires
Organizations can run controlled pilots to compare:
- Staff time saved
- Patient recall and engagement success
- Appointment readiness and completion rates
- Portal activation uplift
This enables clear, data-backed scaling decisions.
Care Continuity & Provider Experience Handling
If a patient expresses dissatisfaction or indicates they may not return:
- Amy acknowledges concerns without judgment
- Captures neutral feedback for office review
- Proactively offers provider re-matching within the practice
- Records openness to follow-up
This protects patient trust, provider relationships, and continuity of care.
Attempt Management & Escalation
- All call attempts are logged with timestamps and outcomes
- No-answer calls are retried on a 48–72 hour cadence
- After configurable attempts, cases are flagged for office escalation
This ensures persistent outreach without overwhelming staff.
Structured Data Returned to Operations Teams
Every interaction generates actionable, auditable insights, including:
- Call outcomes and best contact timing
- Appointment confirmation or rescheduling intent
- Mammogram and preventive screening readiness
- Telehealth eligibility and comfort
- Portal activation interest
- Preferred contact method (call vs. text)
- Free-text operational notes
This improves retention, reduces no-shows, and strengthens clinic workflows.
Who Amy Is Built For
- Health systems and hospitals
- Safety-net and community providers
- OB-GYN and women’s health clinics
- Imaging centers and preventive care teams
- Patient access, revenue cycle, and operations leaders
- Digital health and innovation teams
Ideal for organizations seeking fast, measurable ROI without waiting months for heavy integrations.
Key Features & Deployment Model
- Ready-to-use deployment in 1–2 weeks
- No EHR integration required to launch (integration optional at pilot stage)
- HIPAA-compliant by design
- Adaptive conversational intelligence, not scripted IVR
- Built-in escalation logic for office follow-up
- Structured operational logging for reporting and insights
- Multilingual support, including Spanish
The agent leverages the latest OpenAI GPT 5.2 model, integrated in a controlled, phased approach to ensure reliability, safety, and consistency in live healthcare environments.
The architecture is intentionally designed to unlock deeper integrations over time, including EHR writeback, scheduling systems, patient portals, telehealth platforms, and enterprise analytics — allowing organizations to scale from rapid pilot to fully orchestrated operations.
Designed to Scale: From Pilot to Full Integration
Amy is built to deliver immediate impact — and expand over time to support:
- EHR read/write workflows
- Scheduling system orchestration
- Patient portal integration
- Telehealth platform workflows
- Enterprise analytics and care-gap reporting
Organizations can start small, prove ROI fast, and scale confidently.
Proven in Real Health System Operations
Amy is not a concept demo. She has been:
- Tested on real health system data
- Validated across actual patient call scenarios
- Tuned using clinical, operational, and administrative feedback
- Exercised across mammogram outreach, reactivation, portal adoption, and experience recovery
Her tone, branching logic, escalation rules, and data capture are built to perform under real healthcare constraints.
Why Amy Is Different
Integration-Optional Today. Integration-Driven Tomorrow.
Most healthcare AI tools focus on analytics or backend automation.
Amy focuses on the last mile — the conversations that determine whether care actually happens.
Key Differentiators
- Sounds like trusted office staff, not a bot
- Handles patient discomfort, hesitation, and dissatisfaction with empathy
- Optimized for kept visits, completed mammograms, and preventive care adherence
- Delivers near-term operational ROI, then scales into deep workflow orchestration
LET’S CONNECT
Launch Amy in Weeks — Not Months
See how Amy, the Mammogram AI Voice Agent, can increase screening completion, reduce staff burden, and drive measurable ROI in your organization.