Claire – AI Voice Agent for Family Practice & OB-GYN
A More Personal Way to Keep Patients Connected to Care
Claire is BigRio’s AI voice agent for Family Practice and OB-GYN offices. She helps practices manage patient outreach, appointment coordination, preventive-care reminders, and follow-up through warm, natural conversations that feel supportive—not automated.
Claire works alongside front-office and clinical teams to help patients return to care, identify barriers, and receive the right follow-up at the right time.
Meet Claire
Your AI-Powered Patient Engagement Assistant
Claire is designed to sound like a caring and experienced member of the practice team.
She can proactively call patients, answer routine questions, collect information, and support common administrative workflows. Every interaction is designed to be clear, respectful, and easy for patients to navigate.
Claire does more than deliver reminders. She listens, captures patient needs, and provides structured information that helps staff take the appropriate next step.
View Claire Persona Card
What Claire Can Do
Patient Reactivation
Reconnect patients who are overdue for annual visits, preventive screenings, chronic-care follow-ups, or OB-GYN appointments.
Claire can:
- Contact patients who have fallen out of routine care
- Explain why the practice is reaching out
- Determine whether the patient wants to return
- Capture preferred appointment dates and times
- Route interested patients to the appropriate team
Appointment Management
Reduce the administrative burden associated with repetitive scheduling calls.
Claire can support:
- Appointment scheduling
- Appointment confirmation
- Rescheduling and cancellation
- Missed-appointment follow-up
- Wait-list outreach
- Provider and location preferences
- Telehealth-interest capture
Preventive-Care Outreach
Help patients stay current with important routine and preventive services.
Common workflows include:
- Annual physicals
- Annual wellness visits
- Well-woman exams
- Pap smears
- Mammography outreach
- Prenatal visits
- Postpartum follow-up
- Vaccination reminders
- Chronic-disease follow-up
Patient Barrier Discovery
Claire helps practices understand why patients are not returning for care.
During conversations, she can capture barriers such as:
- Transportation
- Childcare
- Work schedules
- Language needs
- Financial concerns
- Insurance questions
- Technology access
- Patient-portal challenges
- Anxiety about an appointment
This allows the practice to move beyond transactional reminders and provide more personalized support. BigRio’s patient-reactivation model is designed around capturing concerns, care barriers, language preferences, communication preferences, and the assistance patients need to reconnect with care.
Built for Family Practice
Support Patients Across Every Stage of Care
Family Practice teams manage a wide range of patient needs while handling high call volumes and growing administrative demands.
Claire helps practices engage patients across workflows such as:
- Annual physicals and wellness visits
- Pediatric and adult primary-care appointments
- Chronic-condition follow-up
- Vaccination outreach
- Medication-refill request intake
- Lab and referral follow-up
- New-patient registration
- Care-gap outreach
- Patient-portal enrollment
- After-hours inquiry capture
Claire helps reduce repetitive work while allowing staff to focus on patients who require clinical judgment, complex coordination, or personal support.
Built for OB-GYN
Make Women’s Health Outreach More Accessible and Supportive
Claire supports OB-GYN practices with proactive, sensitive, and patient-centered conversations.
She can assist with:
- Annual well-woman visit outreach
- Pap-smear reminders
- Mammography screening outreach
- Prenatal appointment reminders
- Postpartum follow-up
- Missed-appointment recovery
- Birth-control consultation requests
- Menopause-care inquiries
- Fertility-service inquiry routing
- MyChart and telehealth support
Claire uses respectful, culturally sensitive language and gives patients time to express concerns or preferences. She does not provide medical advice or diagnose conditions.
A Voice Patients Can Trust
Warm, Calm and Professional
Claire is designed to create a welcoming first impression.
Her voice persona is:
- Warm and reassuring
- Patient and attentive
- Professional and trustworthy
- Clear and easy to understand
- Empathetic without sounding scripted
- Encouraging without being pushy
Claire speaks in short, conversational sentences and avoids unnecessary medical or administrative jargon.
Sample Conversation
Claire:
“Hello, my name is Claire, and I’m calling on behalf of your Family Practice and OB-GYN office. We’re reaching out because it has been a little while since your last visit. Is now a good time to speak for a couple of minutes?”
Patient:
“I’ve been meaning to schedule, but I work during office hours.”
Claire:
“I understand. Finding time for an appointment can be difficult. Would you like me to note your preferred days and times so the scheduling team can follow up with options that may work better for you?”
How Claire Works
- Connect
Claire reaches out through natural voice conversations using practice-approved scripts, workflows, and calling rules.
- Understand
She identifies the purpose of the call, listens to the patient, and captures intent, concerns, preferences, and potential barriers.
- Support
Claire answers approved routine questions, provides relevant information, and guides the patient through the next step.
- Escalate
Clinical questions, urgent concerns, complex requests, and sensitive issues are routed to the appropriate staff member.
- Summarize
The care team receives a structured summary of the conversation, including patient interest, barriers, preferences, and required follow-up.
BigRio’s model was designed to generate actionable insights for care teams while reducing the burden of manual outreach.
More Than an Appointment Reminder
Traditional outreach often records only whether a patient answered.
Claire helps practices understand:
- Why the patient missed care
- Whether the patient wants to return
- What is preventing the patient from scheduling
- Which communication method the patient prefers
- Whether the patient needs staff assistance
- Which patients should be prioritized for follow-up
This structured information helps practices deliver more thoughtful patient engagement and make better use of staff capacity.
Designed to Work With Your Practice
Configurable Workflows
Claire can be configured around each practice’s:
- Services
- Providers
- Locations
- Office hours
- Appointment types
- Escalation rules
- Call scripts
- Patient populations
- Languages
- Scheduling processes
Flexible Integration
Claire can initially operate without deep EHR integration, allowing practices to test and validate priority workflows before expanding connectivity.
Depending on the practice environment, Claire can integrate with:
- EHR platforms
- Practice-management systems
- Scheduling systems
- Patient portals
- Contact-center platforms
- CRM systems
- Secure staff dashboards
The patient-reactivation approach described in BigRio’s work supports structured engagement workflows without requiring immediate EHR integration, creating a foundation for future system connectivity.
Responsible AI for Healthcare
Human Oversight Is Built In
Claire supports the practice team. She does not replace clinical judgment or human care.
Claire does not:
- Diagnose medical conditions
- Interpret test results
- Recommend medications
- Provide clinical advice
- Confirm insurance coverage
- Handle emergencies as routine calls
- Make decisions outside approved workflows
When an interaction requires clinical expertise or personal attention, Claire escalates the conversation to the appropriate team member.
Privacy-Conscious by Design
Claire can be configured with:
- Patient identity verification
- Role-based access controls
- Approved conversational boundaries
- Secure call summaries
- Audit trails
- Consent and disclosure language
- Protected-health-information safeguards
- Human review and escalation workflows
Multilingual Patient Engagement
Reach More Patients in the Language They Prefer
Claire can support multilingual outreach to help practices engage diverse patient populations more effectively.
Language workflows may include:
- English
- Spanish
- Additional languages based on patient needs
BigRio’s patient-engagement model included Spanish in the initial design, with additional languages identified for future expansion based on the population served.
Benefits for Your Practice
Improve Patient Access
Help more patients reconnect with routine, preventive, and follow-up care.
Reduce Administrative Work
Automate repetitive calls while providing staff with structured information for higher-value follow-up.
Recover Missed Capacity
Engage patients who missed appointments or are overdue for care, helping practices make better use of available appointment slots.
Understand Patient Barriers
Capture the reasons patients disengage and provide staff with information to support more personalized interventions.
Extend Outreach Beyond Office Hours
Give patients more opportunities to engage without depending entirely on front-office availability.
Create a Scalable Engagement Model
Start with a specific workflow and expand across additional providers, locations, specialties, or patient populations.
Expected value from this model includes more personalized engagement, improved appointment utilization, reduced administrative burden, actionable patient data, and a scalable foundation for broader AI-enabled outreach.
Why BigRio?
Healthcare AI Designed Around Real Workflows
BigRio designs healthcare-native AI solutions that combine conversational AI, clinical-workflow expertise, privacy-conscious architecture, and human-centered solution design.
We work with practices and health systems to:
- Identify high-value patient-engagement workflows
- Design safe and natural conversations
- Configure escalation and follow-up rules
- Integrate AI into existing operations
- Establish governance and performance measures
- Scale successful workflows across the organization
Our goal is not simply to automate calls. It is to help healthcare organizations create more accessible, responsive, and personalized patient experiences.
BigRio’s approach is designed to improve access, strengthen operational efficiency, and establish a scalable foundation for long-term digital transformation.
LET’S CONNECT
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