From Pilot to Production: Deploying Voice Agents Across Healthcare & Pharma
Date/Time
Thursday, 16 April 2026
10:00 – 11:00 AM ET
Most healthcare and pharma organizations have experimented with Voice AI—but few have successfully scaled it beyond pilots.
In this webinar, BigRio explores how leading organizations are moving from isolated voice pilots to enterprise-grade Voice AI deployments that execute real workflows, integrate with core systems, and deliver measurable operational ROI.
Learn why traditional voice bots plateau in value—and how agentic voice agents are redefining access, revenue cycle, and care operations across healthcare and life sciences.
Why This Webinar Matters
Many Voice AI initiatives fail because they focus on call deflection instead of task completion.
Common challenges include:
- Voice agents that route calls but don’t resolve work
- Limited integration with EHR, CRM, scheduling, and billing systems
- Handoffs that restart work for staff instead of reducing workload
- Governance and compliance slowing down innovation
This session will show how to design Voice AI for execution, orchestration, and scale—not just conversation.
What You’ll Learn
- Why Most Voice AI Pilots Fail to Scale
- The problem with “call containment” as a success metric
- Why deflection without resolution increases downstream work
- What separates stalled pilots from production-ready deployments
- Voice AI as an Agentic Interface
- Discover how modern voice agents:
- Understand intent and context in natural conversations
- Integrate with EHRs, RCM systems, CRMs, and scheduling platforms
- Execute multi-step workflows instead of just collecting information
- Where Voice AI Is Delivering Real ROI Today
Real-world impact across:
Access & Front Door Operations
- Appointment scheduling and rescheduling
- Referral intake and status checks
- Pre-visit reminders and instructions
Revenue Cycle Operations
- Eligibility verification
- Prior authorization workflows
- Claim status inquiries and payment follow-ups
Care Operations (Non-Clinical)
- Post-discharge outreach
- Care coordination follow-ups
- Administrative task closure
- From Channel Strategy to Operational Automation
Learn how high-performing organizations treat voice as one interface within a broader agentic system, where:
- Voice triggers workflows
- Digital agents complete system-level tasks
- Humans intervene only for exceptions
- A Scalable Framework for Production-Grade Voice AI
BigRio’s proven framework for enterprise Voice AI:
Workflow → Agent → Voice → Governance → Measurement
- Define end-to-end workflows before deploying voice
- Build agents designed to execute—not just converse
Embed governance, compliance, auditability, and human-in-the-loop
Measure success through cycle time, cost reduction, and experience
Who should attend
- Healthcare & Pharma Executives
- Digital Transformation & Innovation Leaders
- Access, RCM, and Operations Leaders
- CIOs, CTOs, and IT Decision-Makers
- AI, Data, and Automation Teams
Our previous webinars had attendees from these companies (and more):
Speakers
Rohit Mahajan
CEO & Managing Partner, BigRio and Damo
Healthcare strategist, author, and host of The Big Unlock podcast. Rohit brings a blend of digital health product experience and systems-level thinking — helping health leaders design pragmatic AI and digital front-door strategies that align with clinical priorities and patient outcomes.
Ritu M. Uberoy
Managing Partner, BigRio and Damo
Healthcare transformation leader focused on applying digital technologies across clinical operations and patient experience. Ritu combines operational depth with a clinician-centered approach to designing safe, scalable conversational experiences.
