Nestle Says Its Custom GAI Tool Saves Employees Nearly an Hour Every Week
Nestle has launched an internal Generative AI tool that is improving productivity and significantly saving employees time – as much as 45 minutes each week.
If you have used any Generative AI (GAI) tools like ChatGPT, you know how they can be major timesavers. While there was a time when many companies frowned upon the use of GAI because they saw it as a way for their employees to take shortcuts, now they are beginning to realize how GAI can improve productivity. One company leading the way is Nestle.
The consumer goods giant, which counts Nescafe and KitKat among its brand portfolio, introduced NesGPT to its North American offices last August after a global pilot in May. It is an internal GAI solution specifically designed to boost the efficiency of its corporate workforce. According to the company, the tool is used across various business functions, including sales, product innovation, marketing, and legal teams. This includes using the tool for support in drafting content, drafting meeting agendas, proofreading, generating new ideas, analyzing data, and explaining new topics or concepts.
Adoption didn’t happen overnight. In just the past three months, more than 7,000 employees across the company’s U.S. offices have generated nearly 230,000 prompts for the tool, which is powered by the same technology as ChatGPT.
Now, one year later, the company has analyzed how the tool is being used and reports that it’s saving Nestle employees on average 45 minutes of work time each week, primarily creating better and faster content and spending less time searching for information.
“What’s really exciting is that gen AI technology has progressed significantly in a short period of time,” said Shan Collins, head of IT North America, Nestlé. “That, combined with our employees getting early experience in how to leverage these solutions as a digital personal assistant, will open up more opportunities and generate even greater benefits for our employees and the business.”
Nestlé has used AI-driven solutions to drive business performance for years, and Collins said that generative AI is the next evolution in the process.
“We’re using AI to add value across nearly every facet of our business, from building relationships with consumers to enhancing our operations with a connected system of real-time information, automation, and collaboration that boosts effectiveness,” said Collins.
For example, with sales operations, Nestlé is using AI to predict stockouts at retail locations and optimize pricing and promotions.
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