The Human–AI Partnership: Voice Agents as Healthcare’s New Front Door

Date/Time

Tuesday, 16 December, 2025
10:00 AM – 11:00 AM ET

Discover how voice agents are reshaping patient access, clinical workflows, and care coordination.

Join industry leaders Rohit Mahajan and Ritu M. Uberoy for a practical, strategy-first look at how voice-based AI assistants — when designed as true human–AI partnerships — become healthcare’s new front door: improving access, reducing friction, and amplifying clinician capacity without sacrificing empathy or safety.

Why attend

Health systems are no longer treating voice automation as a future experiment — the ROI is here, and it’s measurable.

Demonstrated ROI from AI Voice Agents in Healthcare:

$18M in workforce capacity value by automating 5.3M patient calls, equivalent to adding 239 full-time employees — without hiring.
Hundreds of FTEs freed through automation of routine inbound and outbound call workflows (e.g., 268 FTEs saved).
Tens of millions in incremental revenue unlocked via AI-powered outbound outreach campaigns ($39M and $25M+ in separate deployments).
68% call deflection and 95% success rates for high-volume automation (e.g., prescription refills and appointment workflows).
150K+ multilingual calls per month improving access, outreach, and care coordination while scaling rapidly across diverse populations.
7.8× agent productivity and 21× ROI in outreach operations.

This webinar will break down how these results were achieved and what it takes to replicate them — ethically, safely, and at scale.

Our previous webinars had attendees from these companies (and more):

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Who should attend

This session is tailored for:

Chief Digital Officers, CMIOs, and CIOs
Directors of Patient Access and Contact Center leaders
Product and engineering leads building conversational AI
Clinical leaders and care managers exploring digital front doors
Health system strategy and transformation teams

Key takeaways

After this webinar you will be able to:

Articulate realistic use cases for voice agents at your organization.
Identify the technical and clinical integrations required for success.
Define 3 metrics to include in a first 90-day pilot.
Recognize common failure modes and how to mitigate them.

Speakers

Rohit Mahajan
CEO & Managing Partner, BigRio and Damo
Healthcare strategist, author, and host of The Big Unlock podcast. Rohit brings a blend of digital health product experience and systems-level thinking — helping health leaders design pragmatic AI and digital front-door strategies that align with clinical priorities and patient outcomes.

Ritu M. Uberoy
Managing Partner, BigRio and Damo
Healthcare transformation leader focused on applying digital technologies across clinical operations and patient experience. Ritu combines operational depth with a clinician-centered approach to designing safe, scalable conversational experiences.

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Testimonials

“Attending the BigRio GenAI workshop was an eye-opening experience, especially when thinking about how AI can support the well-being of young people. As we redesign selfsea, a digital product that fosters connection and support for youth, the insights gained on AI’s potential to enhance human connection were invaluable. The workshop highlighted how AI can address real-world challenges, including youth loneliness, and help us provide personalized, scalable resources. This session affirmed the importance of co-creating with young people and leveraging AI to build a more inclusive, impactful platform.”

Chris Wilson, MPHAVP Digital Impact

“Attending GenAI workshop organized by BigRio and DAMO was an enlightening experience that left me feeling inspired to explore further. The speakers were knowledgeable and passionate about the subject matter, making the sessions engaging and thought-provoking. One aspect that stood out to me was the emerging applications of GenAI across various industries. From media, technology to healthcare and life sciences, the possibilities are endless. Overall, I would highly recommend this workshop to anyone interested in diving into the world of generative AI.”

Manjiree ParandekarSr Manager
Customer Portal Baylor Genetics

“Gathering a diverse group of clinical and technical leaders, the BigRio/Damo GenAI Workshop offered fresh insights into the current use of AI in healthcare, emerging digital health advancements, and common industry challenges during its keynotes and table workgroups, making the day thoroughly enjoyable, and leaving me anticipating the next workshop.”