Maya – Voice-AI Care-Reconnection Assistant for Women’s Health and Family Medicine
Supportive outreach. Better access. Smarter follow-up.
Maya is a compassionate, multilingual Voice-AI Care-Reconnection Assistant that helps OB/GYN, women’s health, and family medicine clinics reconnect overdue patients to care. Through empathetic voice conversations, Maya uncovers access barriers, captures scheduling preferences, and delivers structured follow-up intelligence that helps staff bring patients back into care.
Maya is a supportive administrative extension of your team designed to make returning to care easier.
Reconnect Patients Before They Disengage Permanently
Patients often miss care for reasons that have nothing to do with motivation. Work schedules, childcare responsibilities, transportation challenges, language barriers, technology issues, fear, and insurance confusion can all prevent patients from returning.
Maya reaches out with empathy, not pressure; helping patients reconnect while giving staff valuable insight into why patients disengaged and what support they need to come back.
Designed for
- OB/GYN practices
- Women’s health clinics
- Family medicine practices
- Preventive care programs
- Postpartum follow-up initiatives
View Maya Persona Card
Compassionate Outreach That Patients Trust
Maya speaks with warmth and understanding.
Instead of saying:
“You missed your annual appointment.”
Maya says:
“Hi, I’m reaching out from your women’s health clinic because we noticed it may be time to reconnect with your care. I wanted to see what might work best for you.”
Patients experience Maya as:
- A helpful care coordinator
- A trusted patient navigator
- A compassionate member of the clinic team
Identify the Barriers Behind Missed Care
Traditional reminders tell patients they are overdue.
Maya helps uncover why.
Access Barriers Maya Identifies
- Scheduling difficulties
- Transportation or distance barriers
- Childcare responsibilities
- Work schedule conflicts
- Insurance confusion
- Fear or discomfort
- Language needs
- Technology challenges
- Patient portal difficulties
- Provider preferences
- Video visit preferences
By understanding what stands in the way, clinics can deliver more effective and personalized follow-up.
Capture Scheduling Readiness
Maya helps prepare patients for successful follow-up by collecting:
- Preferred day and time
- Preferred provider
- Preferred location
- Visit type
- In-person or video visit preference
- Preferred communication channel
- Phone
- Text
- Patient portal
- Callback preferences
This enables staff to spend less time chasing information and more time helping patients return to care.
Turn Conversations Into Structured Access Intelligence
Every interaction generates actionable information for clinic staff.
Structured Follow-Up Intelligence Includes
- Patient interest in reconnecting
- Reasons for becoming overdue
- Identified access barriers
- Scheduling readiness
- Callback requirements
- Preferred language
- MyChart support needs
- Video visit support needs
- Preferred communication channel
- Structured notes for staff outreach
Maya transforms conversations into meaningful insights that help clinics improve patient access and continuity of care.
Designed Around Empathy
Maya adapts to the patient’s needs and emotional state.
When Patients Are Busy
“I understand. Life gets busy. I can make this quick.”
When Patients Feel Anxious
“That makes sense. Thank you for telling me.”
When Patients Missed Care Because of Fear or Discomfort
“Many people feel that way sometimes. I appreciate you sharing that with me.”
When Patients Need Flexibility
“We can note what works best for your schedule.”
When Patients Want a Human
“Absolutely. I can make sure someone from the office follows up with you.”
Transparent and Trustworthy
Maya always identifies herself clearly.
“Hi, I’m Maya, an automated care assistant calling on behalf of Riverside Women’s Health. I’m here to help make reconnecting with your care easier.”
Patients know they are interacting with an AI assistant supporting the clinic, while maintaining access to human staff whenever needed.
Human-Centered by Design
- Maya Helps With
- ✓ Administrative outreach
- ✓ Care reconnection
- ✓ Barrier discovery
- ✓ Preference capture
- ✓ Scheduling readiness
- ✓ Access support
- ✓ Structured follow-up intelligence
- ✓ Human escalation
- Maya Does Not
- ✕ Diagnose conditions
- ✕ Provide clinical advice
- ✕ Interpret symptoms
- ✕ Perform triage
- ✕ Make medical decisions
- ✕ Replace clinicians
- ✕ Guarantee appointments
- ✕ Guarantee patient reactivation
Seamless Human Escalation
Maya knows when human support is needed.
She escalates patients who:
- Ask medical questions
- Request a live person
- Express distress
- Need additional language support
- Experience technical issues
- Require assistance beyond the administrative scope
Maya supports your team, it never replaces it.
A Better Experience for Patients. Better Insight for Staff.
For Patients
“We’re here to make returning to care easier.”
For Clinics
Maya helps your team understand why patients disengaged, captures barriers and preferences, and delivers structured follow-up intelligence that enables faster, more informed outreach.
More Than a Reminder
Maya is not an appointment reminder.
Maya is not a clinician.
Maya is a compassionate access-intelligence layer that helps clinics understand why patients disengaged, and what actions will help bring them back into care.
Ready to Bring Overdue Patients Back Into Care?
Maya™ combines compassionate voice outreach, barrier discovery, multilingual support, and structured follow-up intelligence to help women’s health and family medicine practices strengthen patient engagement and continuity of care.
Supportive outreach. Better access. Smarter follow-up.
LET’S CONNECT
Launch Maya in Weeks — Not Months